Privacy Policy

This policy applies to visitors to our website, patients, and anyone who interacts with DMC online or at our facility at KSRTC Road, South Junction, Chalakudy, Thrissur 680307, India.

Depending on how you use our services, we may collect:

• Identity and contact details — name, phone number, email address, date of birth, and similar identifiers you provide when registering, booking appointments, or communicating with us.
• Health and appointment information — details you share for scheduling, consultations, prescriptions, or medical records as needed to deliver care, subject to applicable laws and clinical practice.
• Technical and usage data — IP address, browser type, device information, and pages visited, used to operate and secure the website and improve performance.

We use personal information to:

• Provide, schedule, and manage appointments and clinical services;
• Authenticate accounts and communicate with you about your care or bookings;
• Maintain records as required for healthcare operations and regulatory compliance;
• Improve our website, security, and patient experience;
• Send service-related notices where permitted by law.

We do not sell your personal information. Marketing communications, if any, will be sent only where allowed and with appropriate consent where required.

We process personal data where necessary to perform our contract with you, to comply with legal obligations (including applicable healthcare and record-keeping requirements), and where we have a legitimate interest in operating a safe and effective clinic and website. Sensitive health information is handled with additional care and only as needed for treatment, billing, or as you authorize.

We may share information with:

• Doctors, staff, and specialists involved in your care;
• Service providers who assist us (e.g. hosting, IT, communications) under strict confidentiality;
• Authorities when required by law or to protect rights, safety, or the public.

We require third parties to use your data only for the purposes we specify and to protect it appropriately.

We retain information for as long as needed to provide services, meet legal and medical record requirements, and resolve disputes. We implement administrative, technical, and organizational measures designed to protect personal data against unauthorized access, loss, or misuse. No method of transmission over the internet is completely secure; we encourage you to use strong passwords and protect your account credentials.

Subject to applicable law (including India's Digital Personal Data Protection Act and related rules, as applicable), you may have the right to access, correct, update, or request deletion of your personal data where retention is not required by law, withdraw consent where processing is consent-based, and lodge a complaint with a supervisory authority. To exercise these rights, contact us using the details below.

Our website may use cookies or similar technologies to remember preferences, keep you signed in where applicable, and understand how the site is used. You can control cookies through your browser settings; disabling some cookies may affect functionality.

Our site may link to external websites. We are not responsible for their privacy practices. Please read their policies before providing personal information.

Our services are not directed at children without parental involvement. If you believe we have collected information from a child inappropriately, please contact us and we will take appropriate steps.

We may update this Privacy Policy from time to time. The "Last updated" date at the top will change when we do. Continued use of our website or services after changes constitutes acceptance of the revised policy where permitted by law.

For privacy-related questions or requests, contact us at info@dmc.clinic or call +91 99477 33731.

Doctors Multispeciality Clinic
KSRTC Road, South Junction, Chalakudy, Thrissur 680307, Kerala, India